We are pleased to announce the release of the Shoretel Batch WAV Converter v3.0. There have been some improvements to make it more user-friendly and to have a much better folder structure. Windows This new version 3.0 will now also work with Windows 10 and includes all the updated sox.exe files required for the conversion … Read more
The Shoretel Account Viewer is a free TechyGeeksHome tool that displays all Shoretel user licence allocations in a single view. Quickly see which users have API, Video Call and Softphone licences assigned without navigating through the Shoretel Director interface. Requirements Windows 10 or Windows 11 Shoretel/Mitel phone system Shoretel Director access How to Download Watch … Read more
If you are using a Shoretel IP telephony system and you access the Director from a client machine, then you may come across a problem when accessing Auto-Attendants and Workgroups with audio prompts. the problem usually is that it will stick on Retrieving Prompt and then never go any further than that until it times out: … Read more
If you are using a Shoretel telephony system then you probably are aware of the pain of getting voice recording prompts into the correct format for use with the system. You may also struggle with getting people to record the messages you require unless you go out to a professional recording service. However, text to … Read more
If you have a Shoretel telephony system in your corporate environment and you want to know which extensions have which licenses, then you can do this by running a simple query across your Shoretel MySQL database. Login to your HQ server and open MySQL and login to your main Shoretel database. Then run these following … Read more
The Shoretel Contacts Fix resolves issues with Shoretel/Mitel Communicator not displaying contacts correctly or contacts disappearing from the contact list. This utility rebuilds the contacts database. Requirements Windows 10 or Windows 11 Shoretel/Mitel Communicator installed How to Download Watch our video guide on how to download from TechyGeeksHome: Support & Feedback Found a bug or … Read more
The Shoretel Batch WAV Converter converts audio files to the correct format required by the Shoretel/Mitel phone system for custom prompts and hold music. Batch convert multiple files in one operation. Requirements Windows 10 or Windows 11 Shoretel/Mitel phone system For full instructions see our guide: Shoretel Batch WAV Converter How to Download Watch our … Read more
We are pleased to announce a new utility custom built by us called Shoretel Account Viewer. Shoretel Account Viewer is a small installable utility that allows you to connect to your Shoretel systems MySQL database and return information on any users account within that environment. This is an essential tool for any Shoretel administrator as … Read more
To get the Shoretel Communicator download for the client software you can easily retrieve it from your Shoretel HQ server and you then have the ability to use the installer in various different installation methods. EXE Format You should go to the following URL in an internet browser on a machine that is connected to … Read more
You may run in to a situation where you need to completely factory reset a Shoretel phone handset. This can be due to a handset being unresponsive or not talking to its headquarter server or local MGC, amongst other reasons like selling your handset! To carry out a full factory reset you should take the … Read more
If you are using a Shoretel IP phone system, you need to ensure that you add option 156 to your DHCP settings so that your handsets know which options to use, like FTP Server and VLANs. But, option 156 is not a default option you can add in DHCP so you need to manually add … Read more
If you have Shoretel in your corporation and have recently upgraded to version 13 or above, you may have noticed that within the Shoretel Communicator Client the option for importing Outlook contacts has now been restricted to just allowing Contacts to be imported as you can see from the screenshot below: In previous versions, you … Read more