To get the Shoretel Communicator download for the client software you can easily retrieve it from your Shoretel HQ server and you then have the ability to use the installer in various different installation methods.

EXE Format

You should go to the following URL in an internet browser on a machine that is connected to the same network as your Shoretel HQ server:


You will then be greeted with a page like this:

Shoretel Communicator Download

This will give you the download link and also the version of the client software. Click the link and this will start the download.

Direct Local Download

If you want a direct download link for the EXE installer, you can use this:


MSI Installer

If you require the MSI installer for deployment, then you can extract this from the setup.exe file you have downloaded from your HQ server.

We have produced a quick walk through video on this process, but below that is a more detailed written set of instructions including screenshots and commands required.

Video Walk Through

Extraction Instructions

To extract the MSI installer from the EXE installer that you have downloaded from your Shoretel HQ server, just follow these simple steps.

Copy the EXE installer into a folder locally on your machine, for the purposes of this guide, we will be using C:\TGH\ as our base folder:

Shoretel Communicator EXE Installer

Now open up a command prompt and navigate to your base folder. Then enter the following command:

setup.exe /a
Shoretel Communication setup extraction command

Hit the Enter key on your keyboard to start the extraction process. This will then go through the Shoretel Communicator Client installation wizard:

Shoretel Communication Client Setup Wizard

Click the Next button and you will then be asked to provide an extraction location. For the purposes of this guide, will we use the following location from our base folder:

Shoretel Communication Client Extraction Location

The go ahead and click the Install button to start the process. Once the wizard has completed, you will now notice that in the C:\TGH\MSI folder, you have the files required and the MSI installer in the root:

Shoretel Communication Base Folder

MSI Installer

Shoretel Communicator Download MSI Installer

You can then go ahead and use this MSI installer with systems like Configuration Manager, WDS or push out easily through Group Policy.


If you have any questions or comments on this guide, please feel free to leave us a message below using our comments section.

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Andrew Armstrong

Founder of TechyGeeksHome and Head Editor for over 15 years! IT expert in multiple areas for over 26 years. Sharing experience and knowledge whenever possible! Making IT Happen.

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