Batch Convert WAV files into Shoretel Correct Format

Converting Audio Files to the Correct Format for ShoreTel

ShoreTel (Mitel) phone systems are picky about the audio format they’ll accept for prompts, greetings, and custom ringtones — if you upload a WAV file recorded or exported with the wrong sample rate, bit depth, or encoding, it either won’t upload at all or will play back badly distorted. The format ShoreTel expects is typically 8-bit or 16-bit mono PCM, 8kHz — essentially telephony-quality audio, not the higher-fidelity settings most recording and editing software defaults to. Rather than fighting with export settings manually every time, it’s much quicker to batch-convert your source files with a free tool like Audacity, which supports exporting to exactly this specification and can process a whole folder of files via its macro/batch feature if you’re converting more than a handful. Once your files are converted to the correct format, they should upload and play cleanly through ShoreTel Director or the phone’s own prompt-recording tools without any further conversion needed. If you’re regularly doing this conversion, it’s worth saving your export settings as an Audacity preset (or scripting the batch export) so you get consistent, correctly-formatted output every time rather than re-checking the settings manually.

Still Applies to Current Mitel MiVoice Connect (Updated for 2026)

ShoreTel is now Mitel MiVoice Connect, and the platform is in the same active EOL wind-down flagged elsewhere on this site: add-on and security-patch sales stopped at the end of 2024, extended licence/design support ended at the end of 2025, and full support is scheduled to run through 2029. The 8kHz mono PCM format requirement itself is a hardware-level constraint of the phone system’s audio codecs, not something tied to a specific software version, so it’s unaffected by any of that — the conversion technique described above still applies to any MiVoice Connect deployment still in service today. Audacity remains the right free tool for this: the current stable release is 3.7.8 (June 2026), and it’s still actively maintained with regular bug-fix updates, so the batch/macro export workflow described above continues to be a reliable option rather than something you need to hunt for an alternative to.

Resources

• Download Shoretel WAV Converter