How to find out who has Shoretel Softphone licences applied to their account

Estimated reading time: 1 minutes

Finding out who has softphones in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the tick box.

If you are like me and have 1000’s of users – this really isn’t possible. But, there is a solution!

If you logon to your main HQ server (where your MySQL Database is) and run the MySQL software you will be asked to connect to a database. The settings you need to enter are as below:

MySQL Host Address: localhost
Username: (whatever username it is – default is root)
Password: (whatever username it is – default is shorewaredba)
Port: 4308
Database: shoreware

Connect to the database and you can then enter an SQL query. The query you need to run is:

SELECT * FROM users WHERE AllowSoftPhone = 1

This will then return all the users that have a softphone licence allocated to them – this can then be viewed or exported to CSV.

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