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We had an issue this week with one of our Shoretel Contact Center Agents being stuck in Release mode. When trying to Resume, the agent was getting the following error: Your extension has lost its connection to the telephone system We tried everything to get this working, including removing the software completely from the agents machine and reinstalling, but still …
Shoretel Contact Center – Agent stuck in Release mode Read MoreIntroduction We have situations where sometimes we need to use a USB stick for stand-alone imaging for our remote sites that are not connected to the network or do not have a local DP. In SCCM 2007, this was easy, just run through the wizard and that’s it, but we’ve come across an issue with SCCM 2012 whereas if you image is larger …
SCCM 2012 USB Sticks for OSD Read MoreI’ve had a number of requests about how I created our email notification for requests for software made via our ConfigMgr software catalog. The solution is very simple and very basic, but until I get our Service Manager up and running (which does the job much better..), this is working for us so hopefully will help you to be it …
Orchestrator Runbook for Email Notification for ConfigMgr Software Catalog Requests [2020 Updated] Read MoreWe came across an issue today where the capture media (ISO) that we use to capture our newly created images would not load when running the TSMBAUTORUN.exe file from an explorer box. This was even more strange as it works fine for x86 versions of Windows. After some digging around, its to do with the autorun feature in x64 being …
SCCM Capture media in Windows x64 not working – FIX Read MoreI’ve been asked about deploying and registering OCX files, well this is how we do ours… Copy the INF and OCX files to a readily available location on the network. Also create two batch files (give the extension name of .cmd) with the following in each: Batch file 1 (File Copy): xcopy LOCATION_OF_FILES*.* “c:WindowsDownloaded Program Files” /e /c /i /g …
Deploying and registering OCX files using ConfigMgr 2012 Read MoreAs per previous posts on the blog for custom updates using WSUS, you have to make sure that your environment is set up correctly to allow these custom (local) updates to install on client machines. To make this work, you need to export your WSUS/SCUP self-signed certificate and make sure it is applied to all machines using Group Policy. There …
How to deploy certificates for custom WSUS updates to client machines Read MoreHow to deploy java updates using WSUS and Windows Updates
Deploy Java Updates using WSUS and Windows Updates Read MoreThis step by step guide will show you how to setup your System Center 2012 Configuration Manager to report to you the Autodesk software that is installed on your clients machines but will also give you the serial numbers for the software and what software package is installed. (If you find the pictures hard to see, you can click on …
AutoCAD & AutoDesk serial number reporting using SCCM 2012 Read MoreOnce you have downloaded and extracted your exe file for Cisco VPN Client, you will notice that there is a MSI file in there, this means that we can use this in SCCM 2007 as a package, or as a catalog item in ConfigMgr 2012. Just package up all the extracted files and use the below MSI install script to …
Cisco VPN Client Silent Installation for SCCM 2007 & 2012 Distribution Read MoreAfter really wanting to get Java updates pushed through our WSUS but never really having the time to look into it, last week I decided it was time to get it done after endless complaints from our users (they dont have admin rights so when they get the automatic Java updates they fail – and to our users this is …
Java Updates to Client Machines using Windows Updates Read MoreIn the second part of my blogs about capturing serial numbers using SCCM, in this one I’m going to go through how to report on Autodesk products which of course includes AutoCAD full version and LT versions. Update Please note that we do now recommend a new way of collecting Autodesk serial number information. So please click the link below …
SCCM report to retrieve Autodesk serial numbers Read MoreThis video will show you how to customise one particular handsets’ ring tone using the MAC address of the phone:
Customise Shoretel ringtone on a single phone Read More
