Virtual telephony is the secret to the success of those companies that you look up to and whose achievements you are trying to repeat. Until recently, it was used only by travelers and freelancers, who often have to create special phone numbers to register on sites or to contact customers. However, the possibilities of IP…
What is a Two-Way Bluetooth Radio? Two-way Bluetooth radios are the ultimate tool to stay connected while enjoying the great outdoors. These versatile devices allow you to communicate with others without the need for cell service or the internet. Whether you’re hiking through the mountains, kayaking down a river, or even just enjoying a day…
We are pleased to announce the release of the Shoretel Batch WAV Converter v3.0. There have been some improvements to make it more user-friendly and to have a much better folder structure. Windows 10 This new version 3.0 will now also work with Windows 10 and includes all the updated sox.exe files required for the…
Introduction I recently came across an issue where I had brand new Lenovo Thinkpad X390 Yoga 2 in 1 laptop with a fully working data SIM, however we could not get it to connect to the Vodafone (UK) broadband. The instructions seemed to be completely straight forward; just insert a working data SIM card, click…
Want to save on your phone bills? There is no better way to do it than switching to VoIP phone services. Landline systems are costly and need a lot of maintenance. International businesses require communication and collaboration with their global staff and clients which they can’t do without making innumerable long-distance calls. If you are facing exorbitant…
With physical presence not a barrier to communication, the world is getting smaller by the day. Thanks to existing and emerging technologies, you can speak with someone in a formal or informal setting whenever it’s convenient for you both. Teleconferencing works that way, providing real-time, dynamic, or interactive exchange of ideas and information. The term…
5G tech is becoming the next big thing of the current technological age. 5G which was something a total myth is now becoming a reality and different carriers are still in the process of upgrading their networks. They will soon be ready for a full-scale launch of consumer-ready 5G services. There is also a possibility…
Customers don’t like waiting on hold. In fact, 60 percent of people say even one minute is too long. Short of over-staffing, which no customer service organization wants to do in the interest of cost management, what alternatives are there? Callbacks are a great option for reducing wait times because they help deliver better customer experiences…
Are you receiving a number of spam phone callers recently? We have noticed lately that we are receiving more and more calls where they call you for one ring and then hang up. Most of the time the calls are coming from Chad, Algeria or Somali. However, there are a number of UK cold callers…
If you are using a Shoretel IP telephony system and you access the Director from a client machine, then you may come across a problem when accessing Auto-Attendants and Workgroups with audio prompts. the problem usually is that it will stick on Retrieving Prompt and then never go any further than that until it times out:…
If you are using a Shoretel telephony system then you probably are aware of the pain of getting voice recording prompts into the correct format for use with the system. You may also struggle with getting people to record the messages you require unless you go out to a professional recording service. However, text to…
The ever popular SSH and Telnet utility PuTTy has received a beta update taking it up to beta 0.67. You can download the new version using the download button below: Download PuTTy The changes in this new version are: Security fix: a buffer overrun in the old-style SCP protocol when receiving the header of each…
If you have a Shoretel telephony system in your corporate environment and you want to know which extensions have which licenses, then you can do this by running a simple query across your Shoretel MySQL database. Login to your HQ server and open MySQL and login to your main Shoretel database. Then run these following…
We have now created a MSI installer for the full PuTTy range of utilities which will allow you to distribute using systems like Group Policy or Configuration Manager. Included in the PuTTy Toolkit are the following programs: Pageant.exe Plink.exe PSCP.exe PSFTP.exe PuTTy.exe PuTTygen.exe You can now download the PuTTy Toolkit MSI installer from our Downloads…
We are pleased to announce a new utility custom built by us called Shoretel Account Viewer. Shoretel Account Viewer is a small installable utility that allows you to connect to your Shoretel systems MySQL database and return information on any users account within that environment. This is an essential tool for any Shoretel administrator as…
To get the Shoretel Communicator download for the client software you can easily retrieve it from your Shoretel HQ server and you then have the ability to use the installer in various different installation methods. EXE Format You should go to the following URL in an internet browser on a machine that is connected to…
Skype version 7.8.32.102 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or Group Policy, then you will want to download the MSI file for it. Skype do provide a direct download link for its Skype software and…
Skype version 7.8 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or Group Policy, then you will want to download the MSI file for it. Skype do provide a direct download link for its Skype software and…
Skype version 7.7 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or Group Policy, then you will want to download the MSI file for it. Skype do provide a direct download link for its Skype software and…
If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video guide details exactly how to do this for all handsets of a particular model in your Shoretel system. Comments If you have any questions or…
If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video guide details exactly how to do this for just one handset in your Shoretel system. COMMENTS If you have any questions or comments on this…
Skype version 7.6 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or Group Policy, then you will want to download the MSI file for it. Skype do provide a direct download link for its Skype software and…
You may run in to a situation where you need to completely factory reset a Shoretel phone handset. This can be due to a handset being unresponsive or not talking to its headquarter server or local MGC, amongst other reasons like selling your handset! To carry out a full factory reset you should take the…
We have had a number of requests to create a PuTTy MSI installer, so we have! You can now download the PuTTy MSI installer from our SourceForge project page by clicking the download button below: DOWNLOAD This puts the putty.exe file into your Program Files location and then creates a Desktop shortcut on the users…
If you are using a Shoretel IP phone system, you need to ensure that you add option 156 to your DHCP settings so that your handsets know which options to use, like FTP Server and VLANs. But, option 156 is not a default option you can add in DHCP so you need to manually add…
We are pleased to announce the release of Shoretel Contacts Fix version 3.0. This program is a complete redesign and recode (moved to C# from VB.net) of our previous release of Shoretel Contacts Import Enabler. WHAT DOES IT DO? If you are a user of Shoretel Communicator, you will know that you have should have…
Skype version 6.14 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or Group Policy, then you will want to download the MSI file for it. Skype do provide a direct download link for its Skype software and…
It seems that we have been out of the loop a little on some new technology that came onto the VoIP market last year and it is something that we have been looking forward to for a while. Shoretel is a great VoIP system but on of the draw backs had always been the lack…
Skype have now released version 6.11 and have also made public a download location for the MSI. This is excellent news for those that wish to deploy Skype through Group Policy, SCCM or WDS so if you have been waiting for this, the link is below: Skype Latest Version MSI Download Link
Skype have now released version 6.10 and have also made public a download location for the MSI. This is excellent news for those that wish to deploy Skype through Group Policy, SCCM or WDS so if you have been waiting for this, the link is below: Skype Latest Version MSI Download Link
UPDATE: Shoretel Contacts Importer v3.0 is now available – click the Downloads button above to obtain ================================================================ We are pleased to announce the release of Shoretel Contacts Importer version 2.0. This is an update to our previous version which can be found below with full instructions and details on what functions this program carries out. DOWNLOADS INSTRUCTIONS…
We are pleased to announce the release of the installer and MSI files for our Shoretel Communicator Contacts Enabler program. The program was originally released as a standalone utility and that program can be downloaded for free here: Shoretel Contacts Importer v1.1 The latest version is version 3.0 which can be downloaded for free below:…
