If you are using a Shoretel IP phone system, you need to ensure that you add option 156 to your DHCP settings so that your handsets know which options to use, like FTP Server and VLANs. But, option 156 is not a default option you can add in DHCP so you need to manually add…
We are pleased to announce the release of Shoretel Contacts Fix version 3.0. This program is a complete redesign and recode (moved to C# from VB.net) of our previous release of Shoretel Contacts Import Enabler. WHAT DOES IT DO? If you are a user of Shoretel Communicator, you will know that you have should have…
Skype version 6.14 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or Group Policy, then you will want to download the MSI file for it. Skype do provide a direct download link for its Skype software and…
It seems that we have been out of the loop a little on some new technology that came onto the VoIP market last year and it is something that we have been looking forward to for a while. Shoretel is a great VoIP system but on of the draw backs had always been the lack…
Skype have now released version 6.11 and have also made public a download location for the MSI. This is excellent news for those that wish to deploy Skype through Group Policy, SCCM or WDS so if you have been waiting for this, the link is below: Skype Latest Version MSI Download Link
Skype have now released version 6.10 and have also made public a download location for the MSI. This is excellent news for those that wish to deploy Skype through Group Policy, SCCM or WDS so if you have been waiting for this, the link is below: Skype Latest Version MSI Download Link
UPDATE: Shoretel Contacts Importer v3.0 is now available – click the Downloads button above to obtain ================================================================ We are pleased to announce the release of Shoretel Contacts Importer version 2.0. This is an update to our previous version which can be found below with full instructions and details on what functions this program carries out. DOWNLOADS INSTRUCTIONS…
We are pleased to announce the release of the installer and MSI files for our Shoretel Communicator Contacts Enabler program. The program was originally released as a standalone utility and that program can be downloaded for free here: Shoretel Contacts Importer v1.1 The latest version is version 3.0 which can be downloaded for free below:…
We are pleased to announce the release of our latest utility – ShoreWAVCon v4.4. This is a new utility based on our Shoretel Batch WAV Converter that we released a few weeks ago. In this utility you can browse for the WAV file that you wish to convert and we have also added a small…
If you have Shoretel in your corporation and have recently upgraded to version 13 or above, you may have noticed that within the Shoretel Communicator Client the option for importing Outlook contacts has now been restricted to just allowing Contacts to be imported as you can see from the screenshot below: In previous versions, you…
We are pleased to announce the release of the Shoretel Batch WAV Converter v2. There have been some improvements to make it more user friendly and to have a much better folder structure. We are working on v3 already which will have a GUI front end so it will be even easier to use and…
If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built in ones or customise your handset with any tune you like. To do this, there are two methods, one for customising just one phone and another for customising all models…
If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built-in ones or customise your handset with any tune you like. To do this, there are two methods, one for customising just one phone and another for customising all models of…
If you need to batch convert any files into the correct Shoretel format to use for prompts, messages or ringtones, there is a simple way of doing this without having to mess around with Audacity. If you click the link below and download the zip file, you can use this tool to instantly convert the…
We had an issue this week with one of our Shoretel Contact Center Agents being stuck in Release mode. When trying to Resume, the agent was getting the following error: Your extension has lost its connection to the telephone system We tried everything to get this working, including removing the software completely from the agents…
This video will show you how to customise one particular handsets’ ring tone using the MAC address of the phone:
This video will show you how to customise the ring tone on all models in your business:
Finding out who has API licences in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the tick box. If you are like me and have 1000’s of users – this really isn’t possible. But, there is…
Finding out who has a video call licence in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the drop down box. If you are like me and have 1000’s of users – this really isn’t possible….
Finding out who has softphones in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the tick box. If you are like me and have 1000’s of users – this really isn’t possible. But, there is a…
If you want to customise the ringtone of all the (for example..) IP230 handsets in your business, below is a tutorial video on how to do this quickly and simply. If you need any assistance with how to do this or if you have any problem, leave a comment and I’ll help you out as…
