Making IT Happen
We are pleased to announce the release of Shoretel Contacts Fix version 3.0. This program is a complete redesign and recode (moved to C# from VB.net) of our previous release of Shoretel Contacts Import Enabler. WHAT DOES IT DO? If you are a user of Shoretel Communicator, you will know that you have should have […]
It seems that we have been out of the loop a little on some new technology that came onto the VoIP market last year and it is something that we have been looking forward to for a while. Shoretel is a great VoIP system but on of the draw backs had always been the lack […]
UPDATE: Shoretel Contacts Importer v3.0 is now available – click the Downloads button above to obtain ================================================================ We are pleased to announce the release of Shoretel Contacts Importer version 2.0. This is an update to our previous version which can be found below with full instructions and details on what functions this program carries out. DOWNLOADS INSTRUCTIONS […]
We are pleased to announce the release of the installer and MSI files for our Shoretel Communicator Contacts Enabler program. The program was originally released as a standalone utility and that program can be downloaded for free here: Shoretel Contacts Importer v1.1 The latest version is version 3.0 which can be downloaded for free below: […]
We are pleased to announce the release of our latest utility – ShoreWAVCon v4.4. This is a new utility based on our Shoretel Batch WAV Converter that we released a few weeks ago. In this utility you can browse for the WAV file that you wish to convert and we have also added a small […]
If you have Shoretel in your corporation and have recently upgraded to version 13 or above, you may have noticed that within the Shoretel Communicator Client the option for importing Outlook contacts has now been restricted to just allowing Contacts to be imported as you can see from the screenshot below: In previous versions, you […]
We are pleased to announce the release of the Shoretel Batch WAV Converter v2. There have been some improvements to make it more user friendly and to have a much better folder structure. We are working on v3 already which will have a GUI front end so it will be even easier to use and […]
If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built in ones or customise your handset with any tune you like. To do this, there are two methods, one for customising just one phone and another for customising all models […]
If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built-in ones or customise your handset with any tune you like. To do this, there are two methods, one for customising just one phone and another for customising all models of […]
If you need to batch convert any files into the correct Shoretel format to use for prompts, messages or ringtones, there is a simple way of doing this without having to mess around with Audacity. If you click the link below and download the zip file, you can use this tool to instantly convert the […]
We had an issue this week with one of our Shoretel Contact Center Agents being stuck in Release mode. When trying to Resume, the agent was getting the following error: Your extension has lost its connection to the telephone system We tried everything to get this working, including removing the software completely from the agents […]
This video will show you how to customise one particular handsets’ ring tone using the MAC address of the phone: