Virtual telephony is the secret to the success of those companies that you look up to and whose achievements you are trying to repeat. Until recently, it was used only by travelers and freelancers, who often have to create special phone numbers to register on sites or to contact customers. However, the possibilities of IP […]
Telephony
8 Ways Phone Systems Help Small Businesses Grow
In today’s digital world, technology continually redefines vital business processes like communication. In recent years, tech advancements have changed the way businesses communicate with customers and how employees collaborate. This has resulted in the emergence of phone systems that support both small and big business communications. Phone systems come with numerous features that support business […]
How to Differentiate between Regular and Reverse Phone Directories?
Everyone has access to a telephone in today’s times. Phone directories are a culture that have been retained and maintained from the past to know someone’s number. Mostly, people offer their landline numbers for the Directories. As times have become more digital, directories have become digital too. Thus, virtual phone directories have become immensely popular […]
Shoretel Batch WAV Converter v3.0 Released
We are pleased to announce the release of the Shoretel Batch WAV Converter v3.0. There have been some improvements to make it more user-friendly and to have a much better folder structure. Windows 10 This new version 3.0 will now also work with Windows 10 and includes all the updated sox.exe files required for the […]
Here Are Relevant Applications of Teleconferencing in Today’s World
With physical presence not a barrier to communication, the world is getting smaller by the day. Thanks to existing and emerging technologies, you can speak with someone in a formal or informal setting whenever it’s convenient for you both. Teleconferencing works that way, providing real-time, dynamic, or interactive exchange of ideas and information. The term […]
Upcoming 5G Supported Smartphones
5G tech is becoming the next big thing of the current technological age. 5G which was something a total myth is now becoming a reality and different carriers are still in the process of upgrading their networks. They will soon be ready for a full-scale launch of consumer-ready 5G services. There is also a possibility […]
The Top 5 Best Business Phones of 2018 Ranked
When you’re conducting business each day, the phone that you use will influence how well you’re able to communicate with your clients and partners. The product will also affect your productivity and how much you get done. If you’re looking to take advantage of the latest tech features and tools, here are our top 5 […]
8 Reasons to Offer a Callback Service in Your Contact Center
Customers don’t like waiting on hold. In fact, 60 percent of people say even one minute is too long. Short of over-staffing, which no customer service organization wants to do in the interest of cost management, what alternatives are there? Callbacks are a great option for reducing wait times because they help deliver better customer experiences […]
Shoretel Communicator Download Client and MSI Installer
To get the Shoretel Communicator download for the client software you can easily retrieve it from your Shoretel HQ server and you then have the ability to use the installer in various different installation methods. EXE Format You should go to the following URL in an internet browser on a machine that is connected to […]
The History of the Mobile Phone
Today mobile phones are a necessity for many people. Whether it be for work, or for keeping in touch with family in friends, many of us admit to being ‘lost’ without our mobiles, which often replace everything from our birthday calendars to our personal-organisers. Although mobiles have been integrated into our daily way of life, […]
Reset a ShoreTel phone handset to factory settings
You may run in to a situation where you need to completely factory reset a Shoretel phone handset. This can be due to a handset being unresponsive or not talking to its headquarter server or local MGC, amongst other reasons like selling your handset! To carry out a full factory reset you should take the […]
