A smiling man in a contact center setting wearing a headset and adjusting his glasses while looking at a computer screen.
Communication

8 Reasons to Offer a Callback Service in Your Contact Center

by Annabel Johnson - Leave a Comment

Customers don’t like waiting on hold. In fact, 60 percent of people say even one minute is too long. Short of over-staffing, which no customer service organization wants to do in the interest of cost management, what alternatives are there? Callbacks are a great option for reducing wait times because they help deliver better customer experiences in many ways. Lower abandon …

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A word cloud in various shades of red, orange, and yellow centered around the word "blog," surrounded by related terms such as "post," "ideas," "writing," "content," and
Blogging

Make Your Blogging Easier with These WordPress Plugins

by Andrew Armstrong - 2 Comments.

Whether you have a standalone or a business website blog, you know the drill. You have to come up with great topics, produce amazing text and visuals, engage, amuse, educate, and inspire viewers, and do it regularly. It’s a tall order, but you cannot keep and grow a following without doing these things. Anything that will make your blogging “life” …

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A person using a calculator to get tips for saving.
Gadgets / General Tech

3 Tips for Saving on Your Favorite Tech Gadgets

by Annabel Johnson - Leave a Comment

There are so many new gadgets on the market these days, but all of that technology can come at a hefty price. In fact, just last year approximately $2 trillion was spent on technology products globally. The good news is that you can find high-quality technology without overpaying. Let’s take a look at some of the top tricks and tips you …

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Microsoft logo with text about a Windows 7 update, KB4457144, potentially causing NIC issues.
Microsoft / Guide

KB4457144 – Windows 7 Rollup May Cause NIC Issues

by Andrew Armstrong - 1 Comment

Windows 7 seems to have been suffering a lot recently with Microsoft releasing updates on an almost weekly basis that breaks something within the still popular Operating System. You can see the number of Microsoft Updates that have been problematic for Windows 7 users that have been released over the last few months by looking through our articles here. Well …

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A promotional image featuring the interface of Aomei Backupper Standard free backup software on a laptop screen with "Aomei Technology" and "Aomei Backupper Standard Review" text overlays.
General Tech / Review

Protect Your Digital Life with Free Backup Software AOMEI Backupper Standard

by Annabel Johnson - Leave a Comment

Have you ever suffered from the hard drive failures, system crashes and invaded viruses in your daily and working life? It must be disagreeable if you deleted your Windows folders by accident, lost the important data due to the hard drive failures and the Windows operating system was unable to boot when your system crashed. We are working and living …

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Screenshot of the Tenorshare UltData software interface with options displayed, including "Recover to Device" and "Recover to Computer", both buttons are green on a light green background
Apple / General Tech / Review

How to Download and Retrieve Deleted Photos from iCloud selectively

by Annabel Johnson - Leave a Comment

The other day, my best friend screams on the phone asking how to recover deleted photos from iPhone? Well! She had no clue, that she deleted a photo containing important information and needed it urgently. By the time she discovered that the photo is lost and she doesn’t have a backup/copy, she was going crazy with stress. If you or …

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