Shoretel Contact Center – Agent stuck in Release mode

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Last updated on April 16th, 2023 at 11:25 pm

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We had an issue this week with one of our Shoretel Contact Center Agents being stuck in Release mode. When trying to Resume, the agent was getting the following error:

Your extension has lost its connection to the telephone system

We tried everything to get this working, including removing the software completely from the agents machine and reinstalling, but still nothing, so as a very last resort, we rebooted the Contact Center main server, as soon as it came back up, everything worked!

So, maybe not a solution for this issue, but it has certainly got the agent working now….we’ll be looking into why this happened next week so if we find a solution I’ll post it on here.

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Andrew Armstrong

Founder of TechyGeeksHome and Head Editor for over 15 years! IT expert in multiple areas for over 26 years. Sharing experience and knowledge whenever possible! Making IT Happen.
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