Shoretel

Customise your Shoretel Handset Ringtone – Single Handset

Customise your Shoretel Handset Ringtone – Single Handset

If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built in ones or customise your handset with any tune you like. To do this, there are two methods, one for customising just one phone and another for customising all models […]

Customise your Shoretel Handset Ringtone – All Models

Customise your Shoretel Handset Ringtone – All Models

If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built-in ones or customise your handset with any tune you like. To do this, there are two methods, one for customising just one phone and another for customising all models of […]

Batch Convert WAV files into Shoretel Correct Format

Batch Convert WAV files into Shoretel Correct Format

If you need to batch convert any files into the correct Shoretel format to use for prompts, messages or ringtones, there is a simple way of doing this without having to mess around with Audacity. If you click the link below and download the zip file, you can use this tool to instantly convert the […]

Shoretel Contact Center – Agent stuck in Release mode

Shoretel Contact Center – Agent stuck in Release mode

We had an issue this week with one of our Shoretel Contact Center Agents being stuck in Release mode. When trying to Resume, the agent was getting the following error: Your extension has lost its connection to the telephone system We tried everything to get this working, including removing the software completely from the agents […]

How to find out who has Shoretel API licences applied to their account

How to find out who has Shoretel API licences applied to their account

Finding out who has API licences in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the tick box. If you are like me and have 1000’s of users – this really isn’t possible. But, there is […]

How to find out who has Shoretel Video Calls licences applied to their account

How to find out who has Shoretel Video Calls licences applied to their account

Finding out who has a video call licence in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the drop down box. If you are like me and have 1000’s of users – this really isn’t possible. […]

How to find out who has Shoretel Softphone licences applied to their account

How to find out who has Shoretel Softphone licences applied to their account

Finding out who has softphones in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the tick box. If you are like me and have 1000’s of users – this really isn’t possible. But, there is a […]

Customise Shoretel ringtone on all models of handsets

Customise Shoretel ringtone on all models of handsets

If you want to customise the ringtone of all the (for example..) IP230 handsets in your business, below is a tutorial video on how to do this quickly and simply. If you need any assistance with how to do this or if you have any problem, leave a comment and I’ll help you out as […]

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