Making IT Happen
If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built in ones or customise your handset with any tune you like. To do this, there are two methods, one for customising just one phone and another for customising all models of handsets in your business. …
Customise your Shoretel Handset Ringtone – Single Handset Read More
If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built-in ones or customise your handset with any tune you like. To do this, there are two methods, one for customising just one phone and another for customising all models of handsets in your business. This …
Customise your Shoretel Handset Ringtone – All Models Read More If you need to batch convert any files into the correct Shoretel format to use for prompts, messages or ringtones, there is a simple way of doing this without having to mess around with Audacity. If you click the link below and download the zip file, you can use this tool to instantly convert the files into the correct Shoretel …
Batch Convert WAV files into Shoretel Correct Format Read More We had an issue this week with one of our Shoretel Contact Center Agents being stuck in Release mode. When trying to Resume, the agent was getting the following error: Your extension has lost its connection to the telephone system We tried everything to get this working, including removing the software completely from the agents machine and reinstalling, but still …
Shoretel Contact Center – Agent stuck in Release mode Read More This video will show you how to customise one particular handsets’ ring tone using the MAC address of the phone:
Customise Shoretel ringtone on a single phone Read More This video will show you how to customise the ring tone on all models in your business:
Shoretel – How to customise the ring tone on all model of phones Read More Finding out who has API licences in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the tick box. If you are like me and have 1000’s of users – this really isn’t possible. But, there is a solution! ShoreTel Database Connection …
How to find out who has Shoretel API licences applied to their account Read More Finding out who has a video call licence in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the drop down box. If you are like me and have 1000’s of users – this really isn’t possible. But, there is a solution! …
How to find out who has Shoretel Video Calls licences applied to their account Read More Finding out who has softphones in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the tick box. If you are like me and have 1000’s of users – this really isn’t possible. But, there is a solution! If you logon to …
How to find out who has Shoretel Softphone licences applied to their account Read More If you want to customise the ringtone of all the (for example..) IP230 handsets in your business, below is a tutorial video on how to do this quickly and simply. If you need any assistance with how to do this or if you have any problem, leave a comment and I’ll help you out as soon as I can.
Customise Shoretel ringtone on all models of handsets Read More