I had a need today to create a Skype application in our Software Catalog. To do this, I wanted to use an MSI file as […]
Tag: VoIP
Shoretel Contact Center – Agent stuck in Release mode
We had an issue this week with one of our Shoretel Contact Center Agents being stuck in Release mode. When trying to Resume, the agent […]
Customise Shoretel ringtone on a single phone
This video will show you how to customise one particular handsets’ ring tone using the MAC address of the phone:
Shoretel – How to customise the ring tone on all model of phones
This video will show you how to customise the ring tone on all models in your business:
How to find out who has Shoretel API licences applied to their account
Finding out who has API licences in your Shoretel system can be tricky as there is no way of doing it in the Director apart […]
How to find out who has Shoretel Video Calls licences applied to their account
Finding out who has a video call licence in your Shoretel system can be tricky as there is no way of doing it in the […]
How to find out who has Shoretel Softphone licences applied to their account
Finding out who has softphones in your Shoretel system can be tricky as there is no way of doing it in the Director apart from […]
Customise Shoretel ringtone on all models of handsets
If you want to customise the ringtone of all the (for example..) IP230 handsets in your business, below is a tutorial video on how to […]