Making IT Happen
I had a need today to create a Skype application in our Software Catalog. To do this, I wanted to use an MSI file as its much easier to package. After having a hunt on the internet, I found the link to download the official Skype 6.0.0.120 version of the MSI file. The link to download this file is below: …
Skype 6.0 MSI file download for SCCM Read MoreWe had an issue this week with one of our Shoretel Contact Center Agents being stuck in Release mode. When trying to Resume, the agent was getting the following error: Your extension has lost its connection to the telephone system We tried everything to get this working, including removing the software completely from the agents machine and reinstalling, but still …
Shoretel Contact Center – Agent stuck in Release mode Read MoreThis video will show you how to customise one particular handsets’ ring tone using the MAC address of the phone:
Customise Shoretel ringtone on a single phone Read MoreThis video will show you how to customise the ring tone on all models in your business:
Shoretel – How to customise the ring tone on all model of phones Read MoreFinding out who has API licences in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the tick box. If you are like me and have 1000’s of users – this really isn’t possible. But, there is a solution! ShoreTel Database Connection …
How to find out who has Shoretel API licences applied to their account Read MoreFinding out who has a video call licence in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the drop down box. If you are like me and have 1000’s of users – this really isn’t possible. But, there is a solution! …
How to find out who has Shoretel Video Calls licences applied to their account Read MoreFinding out who has softphones in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the tick box. If you are like me and have 1000’s of users – this really isn’t possible. But, there is a solution! If you logon to …
How to find out who has Shoretel Softphone licences applied to their account Read MoreIf you want to customise the ringtone of all the (for example..) IP230 handsets in your business, below is a tutorial video on how to do this quickly and simply. If you need any assistance with how to do this or if you have any problem, leave a comment and I’ll help you out as soon as I can.
Customise Shoretel ringtone on all models of handsets Read More
