Making IT Happen
We are pleased to announce the release of Google Blogger Sitemap Generator. This is an update to our previous release and we have added a number of new functionality to it. The latest update can be downloaded by clicking the button below: Downloads Update The details of the update are: Instructions Once you have downloaded […]
It seems that we have been out of the loop a little on some new technology that came onto the VoIP market last year and it is something that we have been looking forward to for a while. Shoretel is a great VoIP system but on of the draw backs had always been the lack […]
If you’re encountering the Error 1606: Could not access network location while attempting to install AutoCAD, especially when deploying it via SCCM (System Center Configuration Manager), you’re not alone. This issue often arises due to misconfigured user profile settings, particularly in environments with split partitions. Here’s how to resolve the problem. Understanding the Issue This […]
If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built in ones or customise your handset with any tune you like. To do this, there are two methods, one for customising just one phone and another for customising all models […]
If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built-in ones or customise your handset with any tune you like. To do this, there are two methods, one for customising just one phone and another for customising all models of […]
We had an issue this week with one of our Shoretel Contact Center Agents being stuck in Release mode. When trying to Resume, the agent was getting the following error: Your extension has lost its connection to the telephone system We tried everything to get this working, including removing the software completely from the agents […]
This video will show you how to customise one particular handsets’ ring tone using the MAC address of the phone:
This video will show you how to customise the ring tone on all models in your business:
Finding out who has API licences in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the tick box. If you are like me and have 1000’s of users – this really isn’t possible. But, there is […]
Finding out who has a video call licence in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the drop down box. If you are like me and have 1000’s of users – this really isn’t possible. […]
Finding out who has softphones in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the tick box. If you are like me and have 1000’s of users – this really isn’t possible. But, there is a […]
If you want to customise the ringtone of all the (for example..) IP230 handsets in your business, below is a tutorial video on how to do this quickly and simply. If you need any assistance with how to do this or if you have any problem, leave a comment and I’ll help you out as […]