Making IT Happen
The dominance of print, radio, and television advertising has been over for some time now, but a surprising number of businesses are still only just learning about the power of digital marketing. Search engines and social media are the new ways to get your company noticed and your customers hooked. Digital marketing is able to […]
Virtual telephony is the secret to the success of those companies that you look up to and whose achievements you are trying to repeat. Until recently, it was used only by travelers and freelancers, who often have to create special phone numbers to register on sites or to contact customers. However, the possibilities of IP […]
What is a Two-Way Bluetooth Radio? Two-way Bluetooth radios are the ultimate tool to stay connected while enjoying the great outdoors. These versatile devices allow you to communicate with others without the need for cell service or the internet. Whether you’re hiking through the mountains, kayaking down a river, or even just enjoying a day […]
We are pleased to announce the release of the Shoretel Batch WAV Converter v3.0. There have been some improvements to make it more user-friendly and to have a much better folder structure. Windows 10 This new version 3.0 will now also work with Windows 10 and includes all the updated sox.exe files required for the […]
Introduction I recently came across an issue where I had brand new Lenovo Thinkpad X390 Yoga 2 in 1 laptop with a fully working data SIM, however we could not get it to connect to the Vodafone (UK) broadband. The instructions seemed to be completely straight forward; just insert a working data SIM card, click […]
Want to save on your phone bills? There is no better way to do it than switching to VoIP phone services. Landline systems are costly and need a lot of maintenance. International businesses require communication and collaboration with their global staff and clients which they can’t do without making innumerable long-distance calls. If you are facing exorbitant […]
With physical presence not a barrier to communication, the world is getting smaller by the day. Thanks to existing and emerging technologies, you can speak with someone in a formal or informal setting whenever it’s convenient for you both. Teleconferencing works that way, providing real-time, dynamic, or interactive exchange of ideas and information. The term […]
5G tech is becoming the next big thing of the current technological age. 5G which was something a total myth is now becoming a reality and different carriers are still in the process of upgrading their networks. They will soon be ready for a full-scale launch of consumer-ready 5G services. There is also a possibility […]
Customers don’t like waiting on hold. In fact, 60 percent of people say even one minute is too long. Short of over-staffing, which no customer service organization wants to do in the interest of cost management, what alternatives are there? Callbacks are a great option for reducing wait times because they help deliver better customer experiences […]
Are you receiving a number of spam phone callers recently? We have noticed lately that we are receiving more and more calls where they call you for one ring and then hang up. Most of the time the calls are coming from Chad, Algeria or Somali. However, there are a number of UK cold callers […]
If you are using a Shoretel IP telephony system and you access the Director from a client machine, then you may come across a problem when accessing Auto-Attendants and Workgroups with audio prompts. the problem usually is that it will stick on Retrieving Prompt and then never go any further than that until it times out: […]
If you are using a Shoretel telephony system then you probably are aware of the pain of getting voice recording prompts into the correct format for use with the system. You may also struggle with getting people to record the messages you require unless you go out to a professional recording service. However, text to […]