SCCM – Windows 10 Sysprep Capture Errors

Last updated on April 17th, 2023 at 12:14 am

So today we built a new custom Windows 10 image on a virtual machine and created our new SCCM capture media from the very latest version and every single time we ran the capture it failed at the Sysprep step.

Infuriated by this as we have done captures hundreds of times, we started the annoying method of going through the log files. As the capture was failing at the sysprep part we knew to take a look at the sysprep error logs first which can be found in this location on your machine:

C:\Windows\System32\Sysprep\Panther

You should see a file called something like setuperr.log – look in here and you should find the reason for the system prep failure.

Amazingly, in our case, it was the pre-installed Twitter and Candy Crush Windows Store Apps that were causing the problem. So, we uninstalled these and tried again – there you go, capture went through without any issues and worked perfectly.

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